General Printshop FAQs

From sourcing sustainable garments to using only water-based inks, we are committed to sustainability in every step of our printing process.
We offer screen printing, direct-to-film transfers, and embroidery as standard decorating methods. If you have a project outside this scope, reach out and we will see if we can assist you.
We offer a wide range: T-shirts, hoodies, tote bags, hats, and more. (We’ve even printed on underwear!)
If you’re looking for something specific, ask us and we’ll try to source something that will work for you!
Yes, we offer a wide variety of branded promotional products. From keychains to tumblers, we are happy to help you pick products that fit your brand.
Reach out for more information.
Yes! Our sales team are experts at helping you choose the right garments for your project. We have access to a wide selection of styles, fits, and fabrics, and we’ll guide you toward the best options based on your specific needs and budget.
Yes, we are able to fulfill contract printing. Terms and conditions apply, reach out to learn more.
You can find a full copy of our policies on the Print Shop Policies page.

Process & Ordering

Our minimum order quantity for decorated garments is 24 units or $300, whichever is higher.
Reach out to learn more.
Our standard turnaround for printed garments is 14-15 business days, but may vary based on an influx in business.
Reach out to us to determine our current turnaround times.
We can work with your deadline to rush orders. Our ability to rush may vary based on the production schedule, so be sure to reach out early if time is a concern.
Additional fees for rush orders may apply.
A production ready, or decorated, sample is $200 plus set up fees.
Unprinted samples of products are priced at market rate.
Pricing depends on garment type, number of imprint locations, number of colors in your design, and total quantity. Each of these factors can affect the price of your order.
Book a meeting to discuss the specifics of your custom project.
Orders cannot be cancelled once manipulation of the garments has started. If you have an issue or need a cancellation, reach out to your Sales Team Member as soon as possible so we can try to help.

We can ship internationally. Please note that international shipping rates and customs fees apply.
The current political climate greatly affects pricing— contact us for specifics.
We offer local pickup for clients in the Nashville area.
Not local? No problem! We work with clients nationwide and can ship directly to you. Standard shipping charges may apply.

Both! If you have a finished design, great. We will double-check it’s ready for production.
If you need design support, our in-house team can help polish an existing piece of artwork or create something new.
We accept all file formats, but our design team prefers vector-based images. Vector file types include .AI, .EPS, and .SVG.
If you need more information about the file types we accept, check out our blog post.
We will always try to get as close to your desire print colors as possible. Because of the nature of water-based and discharge inks, we cannot guarantee exact Pantone color matching.
Additionally, we cannot guarantee ink colors based on visual mockups alone. Monitors can vary significantly from one computer to another, so we recommend checking a Pantone book for color accuracy.
Any gradient printing, such as Music City Creative, LLC’s signature rainbow, will differ from garment to garment.

The Pride Shop is Music City Creative’s online store for our staple, in-house designs. These are the same bold, inclusive tees you know and love, now available online year-round.
We print Pride Shop orders twice a month, on the 1st and 15th. This helps us stay sustainable, reduce waste, and keep quality high.
Orders ship 1–3 business days after the print date. You’ll receive tracking info as soon as your order is on the way.
Orders placed before midnight the day prior to a print date will be included in that run. Orders placed after will roll into the next print date.
Because items are printed to order, we are unable to accept returns or exchanges unless there is a misprint or defect.
If something isn’t right, contact support@musiccitycreative.co, and we will make it right.